Return & Refund Policy
We strive to ensure a fair and transparent return process for customers worldwide. Below are the full terms for returning and exchanging WHY NOT Wakeboard products.
Return Period
• The customer may return the item within 14 days from the moment the order is received.
• The period begins on the day of actual delivery indicated in the tracking number.
• The period begins on the day of actual delivery indicated in the tracking number.
Return Conditions
For the return to be approved, the item must:
• be new and unused;
• have intact tags and full factory set;
• be in the original WHY NOT packaging (box, inserts);
• have no mechanical damages, stains, signs of use or moisture.
Items that have been used (have marks from mounting on a board, water, dirt, creases, scuffs) are non-returnable, except in the case of manufacturing defects.
• be new and unused;
• have intact tags and full factory set;
• be in the original WHY NOT packaging (box, inserts);
• have no mechanical damages, stains, signs of use or moisture.
Items that have been used (have marks from mounting on a board, water, dirt, creases, scuffs) are non-returnable, except in the case of manufacturing defects.
Return Process
To initiate a return, the customer must:
• The inspection process takes 1-3 business days.
• After the return is approved, the refund process begins.
- Contact us via email: main@whynotwake.com
- (or via the contact form on the website / WhatsApp / Instagram).
- Provide the order number, the reason for the return, and attach product photos.
- Receive confirmation and shipping instructions from us.
- Ship the item to our warehouse.
• The inspection process takes 1-3 business days.
• After the return is approved, the refund process begins.
Who Pays for Return Shipping
• If the item is returned at the customer’s initiative (didn’t fit, changed mind):
➝ return shipping is paid by the customer.
• If the return is due to a manufacturing defect or a store error:
➝ return shipping is covered by WHY NOT Wakeboard.
The customer receives a replacement or a full refund.
➝ return shipping is paid by the customer.
• If the return is due to a manufacturing defect or a store error:
➝ return shipping is covered by WHY NOT Wakeboard.
The customer receives a replacement or a full refund.
Refunds
• Refunds are processed within 3–7 business days after the item passes inspection.
• Funds are returned to the same payment method used for the order.
• If a refund to the original method is not possible, a bank transfer to the customer is available.
• Funds are returned to the same payment method used for the order.
• If a refund to the original method is not possible, a bank transfer to the customer is available.
Return Address
Returns are accepted at the warehouse:
WHY NOT Wakeboard — Returns Department
86 Vichitsongkram Rd, Kathu, Kathu District, Phuket 83120
Thailand
For customers from Europe or Russia, regional warehouses may be available — please check with support.
WHY NOT Wakeboard — Returns Department
86 Vichitsongkram Rd, Kathu, Kathu District, Phuket 83120
Thailand
For customers from Europe or Russia, regional warehouses may be available — please check with support.
Items Not Eligible for Return
• Items after active use;
• Bindings with visible mounting marks;
• Items damaged due to customer fault;
• Promo items, gifts, discounted bundles;
• Custom or personalized products;
• Items damaged due to improper packaging by the customer during return.
• Bindings with visible mounting marks;
• Items damaged due to customer fault;
• Promo items, gifts, discounted bundles;
• Custom or personalized products;
• Items damaged due to improper packaging by the customer during return.
